Papa Rewards FAQs

Papa Rewards FAQs

Who can join Papa Rewards?

Any Papa John’s customer in the United States and Canada is eligible for participation in the Papa Rewards program.

How do I join Papa Rewards?

To enroll in Papa Rewards, create or sign in to your papajohns.com account.

  • If you have a Papa Rewards account – Perfect. You’re already in.
  • Have a papajohns.com account but aren't a Papa Rewards member? Papa Rewards is now associated with all online accounts. Accept the Terms & Conditions the next time you log in, and a Papa Rewards account will be associated with your existing online account. Your old points will be converted to the current Papa Rewards Points.
  • Don't have an online account yet? Visit papajohns.com to create your new account, and you'll be ready to earn rewards.

How do I earn points?

Online

  • Sign into your papajohns.com account
  • Earn 1 Papa Reward Point for every $1 you spend (not including tax, tip or fees - like delivery or Papa Priority).
  • Papa Reward Points are earned per whole dollar spent (not including tax, tip or fees - like delivery or Papa Priority). Amounts exceeding any whole number will be rounded down.
  • Points are awarded the next business day following your order completion.
  • Every 75 points you earn will automatically convert to $10 in Papa Dough. It's good towards any menu item (not including tax, tip or fees - like delivery or Papa Priority).

In-Store and Phone Orders (in participating stores)

  • Provide the phone number associated with your Papa Rewards account when ordering in-store or over the phone.
  • Earn 1 Papa Reward Point for every $1 you spend (not including tax, tip or fees - like delivery or Papa Priority).
  • Papa Reward Points are earned per whole dollar spent (not including tax, tip or fees - like delivery or Papa Priority). Amounts exceeding any whole number will be rounded down.
  • Points are awarded the next business day following your order completion.
  • Every 75 points you earn will automatically convert to $10 in Papa Dough. It's good towards any menu item (not including tax, tip or fees - like delivery or Papa Priority).
  • If your phone number cannot be found, please log in to your account profile and make sure you have a valid phone number associated with your account.

What is the 12-digit code on my receipt?

If you’re not a Papa Rewards member, you can use the 12-digit code at the bottom of your receipt to claim points for that order when you join. This code adds points to your Rewards account, so you get a head-start towards earning Papa Dough.


To claim the points from your order:

  • Sign up for or sign in to your papajohns.com account.
  • Under “Have a Receipt Code?” enter the 12-digit code on your receipt.
  • You’ll earn 1 Papa Reward Point for every $1 you spend (not including tax, tip or fees - like delivery or Papa Priority).
  • Papa Reward Points are earned per whole dollar spent (not including tax, tip or fees - like delivery or Papa Priority). Amounts exceeding any whole number will be rounded down.
  • Points are awarded the next business day following your successful 12-digit code entry.
  • Codes are single-use and can only be claimed once by the actual purchaser of the order.
  • Codes expire three days after you receive them.
  • For security reasons, we may limit the amount of times an account may claim a code in a discrete amount of time.

If you’re a current Papa Rewards members and ordered at your usual store, or were logged into your account when you ordered, you will not see the 12-digit code. Rewards members earn points automatically. If you don’t see a code on your receipt, it means you’ve already received points for that order. You should see them in your account the next business day.

How do I redeem my Papa Dough?

  1. Every 75 points you earn will automatically convert to $10 in Papa Dough. It's good towards any menu item (not including tax, tip or fees - like delivery or Papa Priority).
  2. Sign in to your papajohns.com account to see your available rewards.
  3. Click “Use Rewards” to redeem.
  4. Papa Dough can be used as payment depending on the order amount and available reward balance. There may be a maximum amount of Papa Dough that can be used on an order.

Do my Papa Rewards points expire?

Your points will expire if there is no earn or redemption activity on your account for 12 months. Points do not expire as long as you continue earning and/or redeeming points on your account.

Does my Papa Dough expire?

Papa Dough expires six months after you receive it. Papa Dough expires regardless of account activity, additional points earned, or additional Papa Dough received.

What are pending points?

When you place an order, you get 1 pending point for every $1 spent (not including tax, tip or fees - like delivery or Papa Priority). The total eligible points per order will be credited to your account once your order is confirmed as a qualifying rewards order. This process takes approximately 24 hours.

Can Papa Dough and Papa Reward offers be combined with other promotional offers?

Yes, you can combine your reward redemption with other promotional offers. Some restrictions may apply.

Can two or more accounts be merged together to create one account?

No. Accounts cannot be combined. Customers should select the primary account they want to use for reward point accumulation.

Will I get my Papa Dough back if my order is cancelled?

Yes. If your order is cancelled at your local store, any Papa Dough applied to your order will be returned immediately.

Is there a minimum order amount required for delivery?

Delivery minimums vary by store location. Please contact your local store for details on their delivery fee requirements. You are responsible for any fees. Delivery fees do not include a tip, so please consider tipping your driver.

Do gift card purchases count toward reward points?

  • Qualifying orders that use gift cards as a payment method will earn points.
  • An online purchase of a gift card will not earn points.

How can I track my reward activity?

  • Log in to your papajohns.com account.
  • Click the My Papa Rewards tab on the navigation bar.
  • The Papa Rewards member page contains your points total, Papa Dough balance and a full account history detailing all your reward points activity.

Can I get credited for orders placed with a tax exempt status?

Yes. Papa Reward points can be earned on tax exempt orders. Please note, tax exempt orders must be placed in store.

Can I use Papa Dough as a partial payment?

Yes. Your reward balance can be used as full or partial payment, depending on your order amount and available reward balance.

What happened to the points I had in the old Papa Rewards program?

Points and Rewards earned in the old program have been converted to the new Papa Rewards program.

Is there a maximum amount of Papa Dough I can spend?

Yes. You can use a maximum of $100 in Papa Dough on any one order. Any order amount exceeding the $100 maximum is payable by cash, credit card or SRC.