Papa Rewards Birthday FAQs

Papa Rewards Birthday FAQs

Who can join Papa Rewards?

Any Papa John’s customer is eligible for participation in the Papa Rewards program.

What is the Birthday Reward?

The Birthday Reward is an opportunity for Papa John’s to wish you a Happy Birthday during your birthday month with a free dessert. This offer is valid online only at participating U.S. restaurants only.

When will I receive my Birthday Reward?

You will receive notification on your birthday that your free gift has been delivered into your Papa Rewards account. Your birthday offer will be good for 14 days.

Is a account required to participate?

Yes. You are required to have a account to use your Birthday Reward. You must also be an active Papa Rewards member (ordered with your account within the last 6 months) by the first day of your birthday month, and subscribed to receive email from Papa John’s.

How do I redeem my Birthday gift?

To use the Birthday Reward, log into your account from the app, mobile, website, or desktop. Navigate to Papa Rewards and you will see the offer in your Offers. Apply the offer to any order to redeem.

What if I don’t use my Birthday gift?

The Birthday gift expires after 14 days

What if I did not get my Birthday Reward or I have problems using it?

Provide us with feedback, click here.

Can I place the order by phone or in-person?

This is an online promotion, redeemable only at or on our mobile apps. This deal is not available by phone or walk-in orders placed at the restaurant or Apple TV.

Can two or more accounts be merged together to create one account?

No, accounts cannot be combined. Customers should select a primary account that they would like to utilize for reward point accumulation.

Can I get credited for past online orders?

No reward points will be credited for the qualifying online purchases made prior to enrollment into the Papa Rewards program.

How many times can I participate in the birthday offer?

You may redeem the birthday offer once per year beginning the day of your birthday until the offer expires.

What if I did not receive my Birthday email?

In order to receive the Birthday Reward email you must:

  1. Have an active account;
  2. Have a birthday associated with your Papa Rewards account;
  3. Have ordered with your account within the last 6 months;
  4. Be an active Papa Rewards member before the first day of your birthday month; and
  5. Be opted in to receive email from Papa John’s before the first day of your birthday month.

If you meet the above criteria and did not receive a Birthday Reward email and promo code, please provide us with feedback and click here.

Once I apply my birthday promo code, how do I redeem my gift?

You may redeem your gift at or our mobile app for 14 days beginning with your birthday.

How soon can I redeem my birthday gift once it has been deposited into my account?

You can redeem the birthday gift as soon as it has been deposited into your account.

What if I want to redeem my points as a plan-ahead order?

Once your gift has been deposited, you can use it for a plan-ahead order as long as you place the order to be delivered or picked up on or before the last day of your birthday gift.

Do I have to pay a fee to have the free Reward item delivered?

Yes, you are responsible for any delivery fees for the free reward item. And please consider tipping your driver!