Free Pizza FAQs

Qualifying for a FREE PIZZA FAQs

What is the Free Large 2-Topping Pizza offer?

It is an opportunity for Papa Rewards members (existing and new) to get a FREE large 2-topping pizza after placing a qualifying order of $20 or more (excluding tax, tip, Papa Dough, and any fees) on Monday, April 15. Qualifying orders can be placed online, in-store, by phone or on the Papa John’s app. The day following your purchase, a free large 2-topping pizza will be deposited into your Papa Rewards account. Customers have through Sunday, April 28 to redeem their FREE pizza(s) online or on the app. This offer is valid at participating U.S. restaurants only.

Is a Papa Rewards account required to participate?

Yes. If you do not have an account, join now for free and starting earning free food here.

Do I need to use a promo code for the Free Large 2-Topping Pizza offer?

No promo code is needed. In order to qualify you must be a Papa Rewards member and make a qualifying purchase of $20 or more on 4/15/19.

Can I place the order by phone or in-store?

Yes. This promotion is available when qualifying purchases are made online, in-store, by phone or on the Papa John’s app. You must identify yourself as a Papa Rewards member in-store or by phone. Please note, the free pizza is redeemable only at papajohns.com or on our mobile apps.

What is the minimum order amount that I must purchase to get a free pizza?

To qualify for the free pizza, there is a $20 minimum purchase required excluding tip, tax, and any fees (including delivery fee and Papa Priority). Please note, redemption of Papa Dough will not count towards the required minimum purchase.

When does the qualifying order have to be placed?

The qualifying order must be placed on April 15.

How many times can I participate?

One free pizza may be earned per qualifying order. A free pizza can be earned on multiple qualifying orders throughout the promotional period (4/15/19).

What if I don’t join Papa Rewards before placing my order?

We are sorry, but only orders placed with a Papa Rewards account are eligible to receive the Free Large 2-Topping pizza.

Redeeming your FREE Pizza

Once I place my qualifying order, how do I get my free pizza?

A free large 2-topping pizza will be automatically deposited into your Papa Rewards account the day after your qualifying order of $20 or more. Once deposited, your pizza can be redeemed at papajohns.com or our mobile apps.

  1. Log into your Papa Rewards account. Click on “My Papa Rewards.”
  2. Under “My Offers” you will see the Free Large 2-Topping Pizza offer.
  3. Click “Redeem” to customize your pizza and add to your cart.

How soon can I redeem my free pizza after it has been deposited into my account?

Your free pizza will appear on your Papa Rewards dashboard the day following your qualifying purchase. You can redeem the free pizza as soon as it posts to your dashboard or on a future date as long as it is on or before Sunday, April 28, 2019.

How long do I have to redeem the free pizza reward?

You MUST redeem the free pizza no later than Sunday, April 28, 2019.

Can I add additional toppings to my free pizza?

Absolutely. You can add other favorite toppings including extra cheese, but additional charges may apply. Check your online menu for additional topping pricing.

Can I add other products to my free pizza order?

Yes, this offer can be used with special offers and promotions.

What if I want to order the free pizza as a plan-ahead order?

Once your free pizza appears on your dashboard, you can use it for a plan-ahead order as long as you place the order to be delivered or picked up on or before Sunday, April 28, 2019.

Can I add additional toppings to my free pizza?

Absolutely. You can add other favorite toppings including extra cheese, but additional charges may apply. Check your online menu for additional topping pricing.

Can I add other products to my free pizza order?

Yes, this offer can be used with special offers and promotions.

Do I have to pay a fee to have the free pizza delivered?

Yes, you are responsible for any delivery fees for the free pizza. And please consider tipping your driver!

Will I lose the free pizza reward?

Yes. You will lose the free pizza if not redeemed by 11:59pm EST on Sunday, April 28, 2019.

What if I don’t see my Free Large 2-Topping Pizza in my dashboard?

Please call our Customer Care team at 1-877-547-7272 (PAPA) or to provide us with feedback, click here.