Ordering with Amazon Alexa

Amazon Alexa FAQs

How do I place an order with Alexa?

Go to "skills" in the Alexa app and search for "Papa Johns". Link your papajohns.com account to the Papa John's skill. Then get started by saying "Alexa, open Papa John's" to order your most recent order or one of your saved Favorites.

Is a Papa John’s account required to order from Alexa?

The Birthday Reward is an opportunity for Papa John’s to wish you a Happy Birthday during your birthday month with 10 bonus Papa Rewards points through a one-time use promo code you will receive via email. The Birthday Reward promo code and the accompanying bonus points expire on the last day of your birthday month. Once the points have been deposited, they are redeemable for a variety of menu items during your birthday month. This offer is valid at participating U.S. restaurants only.

Do I need to have the Papa John’s app to order from Alexa?

No. You do not need the Papa John’s app to order from Alexa. Simply link your papajohns.com account to the Papa John's skill within the Amazon Alexa app. Then say “Alexa, open Papa John’s” to place your order.

What can I order from Papa John’s when using Alexa?

You can order your most recent order or any of your saved Favorites.

What is a Favorite order and how do I create one?

You can save up to 4 of your favorite orders online for easy ordering next time. To create a Favorite, simply login to your account, choose your menu items, and click "Save as Favorites" in your cart. The favorite will be stored for your next visit or to use when ordering from Alexa.

Can I edit my last order or my Favorite order with Alexa?

No. You will need to update your Favorites order by logging into your account on PapaJohns.com.

Can I use Alexa for carryout orders?

No. At this time Alexa is only available with delivery.

How do I pay when using Alexa?

You can pay using your saved credit card from your Papa John’s account or by using cash.

How do I ensure my order is delivered to the right address?

Alexa will use the address on file within your Papa John’s account. To make changes, please login to your account to update the address.

How do I track my order?

You will receive an email order confirmation, confirming we have received your pizza order. Click the link within your email to follow the progress of your pizza using Papa Track.

Have questions about Alexa?

Please call our Customer Care team at 1-877-547-7272 (PAPA) or to provide us with feedback, click here.