Quality Guaranteed
Quality Pizza Guaranteed
At Papa Johns, our makers handcraft each pizza with care to bring you Better Ingredients. Better Pizza. Every time.
That's why every Papa Johns pizza comes backed by Papa Johns Quality Guarantee. If you don't love your pizza, follow the instructions below to claim your Quality Guarantee, and we'll deliver another one — absolutely free.
How to Claim
In the unlikely event you're not happy with your pizza, use Papa's Quality Guarantee, and we'll deliver another pizza of equal or lesser value free.
- Have your receipt available to reference the order information.
- Call the restaurant where your pizza was ordered.
- Papa Johns will deliver another pizza of equal or lesser value for free, subject to these Terms and Conditions.
Click here to find your local Papa Johns phone number.
Terms and Conditions
At Papa Johns, we're passionate about the quality of our ingredients and pizza. If you are not satisfied with the quality of your pizza, we will replace the unsatisfactory pizza like for like, free of charge, subject to the terms and conditions below.
The Quality Guarantee only applies to a pizza you order and purchase directly from Papa Johns that is not of satisfactory quality. Examples of unsatisfactory quality include: temperature (cold), undercooked/overcooked pizza, skimpy toppings, wrong pizza/toppings, and damaged pizza.
The Quality Guarantee excludes any issues regarding the delivery time. The Quality Guarantee does not apply to sides, drinks or desserts.
To claim the Quality Guarantee:
- You must call the restaurant where your pizza was ordered and made.
- The claim must be made the same day as the original order within thirty (30) minutes of the time of delivery or pick-up.
- No more than two (2) slices of the original pizza may have been eaten and you must show a valid proof of purchase upon request.
- For delivery orders, to claim the Quality Guarantee, we will deliver the replacement pizza to the same address as used for the original order on the same day or future order from the same restaurant.
- For carry-out orders, the Quality Guarantee must be claimed in-store by bringing the original pizza order to the same restaurant where the pizza was ordered and made.
- We reserve the right to collect your original pizza order at the time you receive your replacement pizza.
Provided you have fully complied with these terms and conditions, Papa Johns will replace an unsatisfactory pizza for a pizza of equal or lesser value, free of charge, subject to normal restaurant hours.
There is no cash alternative or refund available. Subject to availability and non-transferable.
The Quality Guarantee is available at participating U.S. restaurants only and is not available at non-traditional Papa Johns locations (i.e. stadiums, ballparks, etc).
The Quality Guarantee may be withdrawn and Papa Johns reserves the right to modify or cancel this promotion at anytime.
FAQ
How do I get a refund from Papa Johns?
Papa Johns does not offer refunds or a cash alternative to our Quality Guarantee. If you experienced an issue with your order, like if you received the wrong product or did not receive an item you ordered, please contact your local Papa Johns restaurant.
What is Papa Johns late delivery policy?
For questions or concerns about delivery times, please contact the Papa Johns restaurant where you placed your order.
