Updated April 14, 2020

Papa John’s Commitment to Supporting Our Team Members and Communities

As we all continue to navigate the novel coronavirus (COVID-19), we want you to know that we are doing everything that we can to protect the well-being of our Papa John’s team members, all of our customers and everyone in the communities we serve.

Across the country, Papa John’s is playing a part in providing an essential service by continuing to prepare and deliver meals to our customers. During this difficult time, it is our promise that we will continue to ensure the utmost care and support to everyone in the Papa John’s family.

For Our Team Members

In addition to the resources and benefits we regularly provide our team members, we have taken steps to enhance support during this time. Available resources for corporate employees include:

  • Paid time-off for up to 14 days for our corporate team members, including corporate-owned restaurants, provided to any employee diagnosed with COVID-19. Any team member we have asked to self-quarantine due to a COVID-19 work-related exposure or restaurant closure, whether they have come in contact with a sick team member or not, will also be eligible for up to 14 days paid time off. Our franchisees create their own human resources policies; however, most are subject to the Families First Coronavirus Response Act, which mandates paid sick time and extended FMLA benefits for qualifying employees of small businesses who are impacted by COVID-19.
  • Wellness Health Checks at the beginning of each shift because it is important our team members coming into work are healthy and feel confident they are in an environment that protects their well-being. Each team member will meet with their manager privately to answer the following questions:
    • Are you currently able to assist customers and fellow team members without exposing them to a heightened risk of contracting coronavirus/COVID-19? (Yes, No)
      • You must answer No if:
        • You have symptoms associated with novel coronavirus/COVID-19, including fever, cough and/or shortness of breath.
        • You have been in close contact (within 6 feet) of anyone diagnosed with novel coronavirus/COVID-19 in the past 14 days.
        • You have been in a high-risk area in the past 14 days (i.e. any area classified as Level 3 by the CDC). This includes Europe, South Korea, Iran, China, and the United Kingdom and Ireland as of 4/10/20.
        • You have been on a flight or cruise in the last 14 days.
    • Team members who answer “yes” to the first question will begin their shift as they normally would, and any team member who answers “no” will be sent home and instructed not to return to work until they are released to return by a medical professional.
  • Affordable Health plan options
    • Full-time team members can elect to enroll in either a PPO or HDHP
    • Part-time team members can elect to enroll in a minimum-essential coverage (MEC) plan. Not only does the plan provide full coverage for preventive services, but fixed dollar coverage is also provided for other medical services.
    • This plan is partially subsidized by Papa John’s so team members can purchase individual coverage for only $9.95/week.
  • Waived fees on our existing virtual healthcare benefit to ensure access to healthcare at no cost through April 30th for our team members and their families. Our franchisees have been offered this same benefit to provide their teams.
  • Mental health support and other services available through the Employee Assistance Program. Anthem’s Employee Assistance Program (EAP) is already available to all corporate team members and provides a variety of services including support for emotional health issues, substance abuse, financial counseling, family support services and more. Team members and those in their household are eligible to receive up to three visits per issue at no cost.
  • The Papa John’s Team Member Emergency Relief Fund – known as the PAPA Fund for corporate team members and the Franchise Relief Fund for franchise team members – provides eligible employees with financial assistance in the face of emergency, injury, illness or natural disaster. Since launching in 2000, the Funds have provided more than $2.25 million to nearly 6,000 team members.

Papa John’s is working closely with our franchisees as they create enhanced policies to encourage offering the same health and wellness benefits.

For Our Customers

We anticipate that many of our customers will be staying home more often over the coming weeks and we are committed to serving and supporting our communities by delivering safe, high-quality food directly to your homes.

  • Additional Sanitation Procedures in Our Restaurants
    Striving to maintain the highest standards of hygiene, cleanliness and food safety in the industry is central to our everyday operations. In the spirit of extra precaution, we have significantly increased our already thorough cleaning and sanitation procedures for all of our restaurants. Team members who are feeling or exhibiting any illness symptoms are required to stay home, or, if already at the restaurant, will be sent home immediately.
  • No Contact Delivery & Carryout
    • No Contact Delivery is the default method online at PapaJohns.com and in the latest version of our app, in order to protect the health of both our customers and our team members. “Leave order at my door” is automatically selected during your check out experience. As your order is prepared, a restaurant team member will apply a Quality Seal to your box, so you know it hasn’t been opened since it came out of our 450-degree ovens without being touched. Delivery drivers sanitize their hands before your delivery, and upon arrival, leave your meal on a cleaned surface. They will knock or ring the bell to alert you of their arrival, and then create a barrier of six feet while you open the door to collect your order. Payment and tip will be handled in the Papa John’s app or online.
    • To provide extra protection for our team members and customers during No Contact Carryout, we have implemented an additional barrier at the counter to allow for social distancing. As with No Contact Delivery, a team member will apply a Quality Seal to your box, so you know it hasn’t been opened since it came out of our 450-degree ovens without being touched, and team members sanitize their hands before handling your order and after handling each transaction.

For our Communities

In addition to delivering quality food to your doorstep whenever you need us, many of our local restaurants are going above and beyond to support those in need of a meal during this challenging time. In communities across the country, our team has provided tens of thousands of pizzas to healthcare workers, first responders and families. We’re supporting blood drives and the organizations on the frontlines of this crisis, like our national partners, The Boys & Girls Clubs of America.