Holiday Gift Card Promotion

Frequently asked questions

How the Papa John's Holiday Gift Card Offer Works

What is the Papa John's Holiday Gift Card Offer?

Papa John’s is offering a Free Large 1-Topping Pizza redeemable online only with the purchase of $25 in Papa John’s Gift Cards online and at participating Papa John’s restaurants. It’s a great gift for anyone who loves better pizza. This offer is only available in the U.S. for a limited time.

How long do I have to purchase the $25 Papa John’s Gift Card that comes with a Free Large 1-Topping Pizza?

This offer is valid from November 18, 2015 to December 27, 2015.

Is this offer available wherever Papa John’s Gift Cards are sold?

No, this offer is available online at www.papajohns.com and at participating Papa John’s restaurants in the U.S. only. The offer is not available at retailers, such as grocery stores or other websites that sell Papa John’s Gift Cards.

Will I receive a Free Large 1-Topping Pizza with every $25 that I purchase in Papa John’s Gift Cards?

Yes. For every $25 that you purchase in Papa John’s Gift Cards, you will receive a Free Large 1-Topping Pizza. For example, if you purchase either one $100 gift card or four $25 gift cards, you will get four free pizzas at the time of purchase. For details on how you get the Free Large 1-Topping Pizza, see “How do I get my Free Large 1-Topping Pizza” section below.

Do I have to buy one $25 Papa Card or can it be a combination as long as the gift card purchase equals or is more than $25?

As long as your gift card purchase equals or is more than $25, you will receive a Free Large 1-Topping Pizza at time of purchase. You can purchase a combination of one $10 gift card and one $15 gift card in the same order.

What if I buy $35 in Papa Cards, do I get two Free Large Pizzas?

No, you will only receive one Free Large Pizza if you purchase $35 in Papa John’s Gift Cards. If you purchase $50 in Papa Gift Cards Cards, you will receive two Free Large Pizzas.

I purchased $25 in Papa John’s Gift Cards before the promotion started. Can I still get the Free Large 1-Topping Pizza?

No. The offer does not apply to Papa John’s Gift Card purchases made prior to the offer start date of November 18, 2015. The offer only applies to gift card purchased between November 18, 2015 and December 27, 2015.

How do I get my Free Large 1-Topping Pizza?

How do I get my Free Large 1-Topping Pizza when I buy $25 in Papa John’s Gift Cards?

The free pizza is provided as a promo code at the time of purchase in two ways:

  1. In-store: You will receive a certificate printed with a unique, one-time use online promo code when you purchase at a restaurant.
  2. Online: You will receive an email that includes the unique, one-time use online promo code when you purchase at papajohns.com.

After I purchase $25 in Papa John’s Gift Cards, when do I get my Free Large 1-Topping Pizza promo code?

  1. In-store: You receive the free pizza certificate immediately with the purchase of $25 in Papa John’s Gift Cards.
  2. Online: You receive an email email that includes the unique, one-time use online promo code. This email is does not include the eGift Card. The eGift Card is either sent to the recipient designated by you. Or, if you sent the eGift Card to yourself, you will receive a separate email from the Free Pizza promo code email.

What if I purchase online and I am eligible for two Free Large Pizzas? Will the Free Pizza promo codes be included together?

No. When you order online at www.papajohns.com, you will receive two separate emails that include Free Large 1-Topping Pizza promo code for each $25 purchased in gift cards. That is, if you are eligible for two Free Pizzas, you will receive two emails. To retrieve the Free Pizza promo code, you will click on the link in the email and enter your email address in the window that opens. The Free Pizza promo code will then be revealed.

I purchased a gift card and did not receive the Free Large 1-Topping Pizza certificate or email, what do I do?

  1. If you ordered online, first check your spam folder. If you still have not received the email, please call 877-850-1977 for assistance. You may have accidentally entered your email address incorrectly or the fire walls might be too stringent, especially if it was sent to a work email. If you are the purchaser, please provide Customer Service with your name, confirmation number and email address. Papa John’s is not responsible for lost, undeliverable or misplaced emails.
  2. If you purchased at a participating Papa John’s location, return to the store and provide them with the receipt from your purchase.

How to redeem your Free Large 1-Topping Pizza Promo Code

How long do I have to redeem my Free Large 1-Topping Pizza promo code?

You have until January 24, 2016 to redeem the promo code for the Free Large 1-Topping Pizza at papajohns.com only.

Where do I redeem my Free Large 1-Topping Pizza promo code?

The Free Large 1-Topping Pizza promo code can be redeemed online at papajohns.com only. It cannot be redeemed in restaurants, in person, or by phone. If you present the promo code at a restaurant, you will be instructed to redeem the promo code online.

Do I need an online account to redeem my Free Large 1-Topping Pizza promo code?

Yes, you must have a papajohns.com account to redeem your Free Large 1-Topping Pizza promo code. If you do not have an account, you will be prompted to create one. Just go to “Create Account” to get started.

I’m at the papajohns.com website. Where do I enter my Free Large 1-Topping Pizza promo code?

Enter the promo code in the field that states “Enter a promo code “in the top right hand on the page at papajohns.com. After entry, click “Apply” and follow the onscreen instructions.

Can I redeem the promo code from any mobile device?

Yes, you can redeem the promo code through the Papa John’s app, on any Android or iOS mobile device, such as a smartphone and tablet.

What are the terms and conditions of the Free Large 1-Topping Pizza offer?

The terms and conditions of this offer are:

  • Promo code expires on 1/24/16.
  • Additional toppings extra.
  • No double toppings or extra cheese.
  • Limited delivery area. Delivery fee may apply.
  • Customer responsible for all applicable taxes.
  • Papa John’s is not responsible for lost or misplaced free pizza certificates or unretrieved, lost or forwarded free pizza emails.

How do I redeem my Free Pizza promo code if my restaurant has a delivery minimum?

If your restaurant does have a delivery minimum, you can opt to pick up the pizza (carryout). Or, you can purchase additional products so that your order total meets the delivery minimum.

What if I enter my Free Large 1-Topping Pizza promo code and then cancel my order?

If you cancel your order after you enter the promo code, your Free Large 1-Topping Pizza promo code will continue to stay active until you redeem it again or when it expires on January 24, 2016.

Can I enter more than one Free Large 1-Topping Pizza promo code per order?

Yes, you can enter multiple Free Large 1-Topping Pizza promo codes in a single order.

The Free Large 1-Topping Pizza promo code doesn’t work. What do I do?

There could be a couple of reasons why you cannot redeem your promo code:

  1. Check to make sure that you are logged into your account. If you are, re-enter the promo code in the “Enter a promo code” field correctly. If you received the promo code via email, you can copy and paste the promo code.
  2. If you received the error message “exceeded the maximum allowed usage,” then the promo code has already been redeemed. For further assistance, please contact our customer support team at 877-547-7272.

Can I give my Free Large 1-Topping Pizza promo code(s) to someone else?

How nice of you! You can absolutely share the promo code(s) with other people. Just provide them with the promo code that you received on the certificate or the email.

What if I don’t redeem my Free Large 1-Topping Pizza promo code on or before January 24, 2016?

Unfortunately, the Free pizza promo codes expire on January 24, 2016. If you do not redeem the promo code(s), you forfeit the bonus Free Large 1-Topping Pizza(s) that you received with your purchase.