What is a widget?

The term "widget" has become rather broad in identifying small computer applications that perform a specific set of functions. There are Branded Desktop Applications (BDA) that stand alone just like most other computer programs. Desktop widgets (sometimes called "engine-driven") rely on a back-end program or the computer's operating system to function. Start Page modules work on the personalized internet launch pages of portals like My Yahoo! and iGoogle. And there are embeddable web widgets that can be placed on blogs and social networking sites like Facebook and MySpace.

Most widgets either deliver a small piece of specific information or dynamic links to other information. This includes news, weather, shortcuts to websites, etc.

Why did Papa John's build this widget set?

Building on our continued online success, we built the Papa John's widgets to extend the value of www.papajohns.com to our customer's desktops, as well as reward widget users with some additional capabilities. Our goal is to better serve our customers.

Why are there so many versions?

Papa John's wants to service all of our customers as best we possibly can. This includes giving them the option to interact with us when, where, and how they wish to do so. No matter what kind of computer, what operating system, what start page, or what social networking site they prefer, we will be happy to provide them with a Papa John's widget.

Which widget is right for me?

Most users probably already have a specific start page or widget engine they prefer to use. As a general rule, start page module are more robust than embeddable web widgets, and desktop widgets are more robust than start page modules. The BDA has most functionality of all, but also requires a little more processing power since it is a full, stand-alone application. No matter which widget you choose, they will all get the same access to e-deals and Favorites as well as special offers for widget users only.

What is required to use the Papa John's widgets?

• A personal computer running either Windows ME, 2000, XP, or Vista, or a Macintosh running Mac OS 10.5 (Leopard).
  
  
• Internet Connectivity - preferably broadband since all widgets get their eDeal and Favorites information online.
  
  
• A www.papajohns.com account is required to use Favorites.
  
  

Depending on which version of the widget the customer wishes to use, an additional account and/or support application may be required.

The Order Online Widget is asking me for my address and ZIP code. Why?

The Order Online Widget needs your address and ZIP code to retrieve the latest eDeals from your nearest Papa John's location. This information is not used for any other reason. Once you enter your address, you will see eDeals offers load in. Depending on your location, there can be as many as 12 eDeals. You can order any eDeal by clicking on its button in the widget - you will then be taken to Papa John's Online Ordering site where you can complete your order.

If you want the widget to remember your address, make sure the 'Save My Location' checkbox has been checked.

I'm getting an error message. Why?

Occasionally, the Order Online Widget will display an error message - here is a brief guide to the most common errors:

"77200" - no eDeals found

What it means:

The Papa John's nearest to your entered address does not have any eDeals available. You can still continue to use the widget.

"66420" - Bad Address - "Sorry, entered address could not be validated."

What it means:

Check to make sure the street address info you submitted is valid - this error is displayed when the entered address does not match any in our database.

The Order Online Widget doesn't seem to be receiving any information. Why?

The Order Online Widget needs to connect to our web server to receive the latest favorites and e-deals and display them. An internet connection will need to be running so that it can access this information. After you go online, The Order Online Widget should automatically try and access the latest information.

If you have a personal firewall, such as ZoneAlarm, it may be preventing The Order Online Widget from downloading updates. You should enable access to the Internet for The Order Online Widget.

If you are online and you still do not receive the latest information in The Order Online Widget Screen, we may be having a problem with our web server, in which case you may need to wait until our server is back online.

A lack of new information may also mean that The Order Online Widget is encountering network problems and will get the latest information as soon as the network problems are resolved.

The Order Online Widget keeps waiting for a server response, and showing a spinning pepper.

You may see this if our webserver is busy. If it is, a message should appear asking you to try again later. The best thing to do is to close and re-open the widget or refresh the page it is on and see if the problem continues. If it persists, we are probably performing maintenance on our servers. Try checking back later - the chances are you'll find everything working correctly in a short time.

When I click a link that opens a new page, two browser windows or two browser tabs open instead of one.

This issue has been reported by some Windows users of Internet Explorer and Firefox. We are currently working on a fix for this, but in the meantime, simply close the duplicate page or tab and continue as you normally would.

How do I load my Favorites into the widget and order them?

Once you add the widget, you must log in to the Papa John's Online Ordering website so that the widget can retrieve your Favorites information from there.

When you first click on the Favorites button, you will be asked to log in to to the Papa John's Online website. Clicking on the 'Login' button will open your browser to the Widget Verification page on the website. (If you have problems opening your browser from the widget, a link will be available that you can copy and paste into your browser window).

Once you have entered your Papa John's account information into the Widget Verification page, you will be instructed to close your browser and return to the widget to click on the 'Continue' button found there. (If you do not have a Papa John's account, you can set up one up from the Widget Verification page). You will only need to login once in order to view your Favorites in the widget. By default, the widget will keep you logged in to your Papa John's account. However, if more than one person with a Papa John's account wishes to use the widget on the same computer, you may choose to uncheck the 'Keep Me Signed In' checkbox that appears in the widget after you first log in. When you do this, you will be prompted to log in each time you choose to visit the Favorites section. This way, more than one person using the computer will be able to log in to the Papa John's Online website to retrieve their Favorites.

After you click the 'Continue' button in the widget, you will be taken to the Favorites area, where you will find buttons for each of the Favorites you've created at Papa John's Online. You can then click on any of the buttons to start ordering your Favorites through Papa John's Online. You can have a maximum of four Favorites set up.

myPapa^SM Desktop Widget Questions

How do I install the myPapa^SM Desktop Widget?

The myPapa^SM Desktop Widget is very easy to install. You do not need to have any other software installed in order to run the myPapa^SM Desktop Widget. It installs and runs all by itself. The myPapa^SM Desktop Widget runs only on Windows XP and Vista systems.

To get the myPapa^SM Desktop Widget, click on the 'Get The myPapa^SM Desktop Widget' button on our widget page. If you are running Internet Explorer 6 or 7, you will be given the option to either 'Run' or 'Save' a file called 'BDA.exe'. Selecting 'Run' will download and install the widget automatically. If you are downloading from a Mozilla/Firefox browser, you will only be able to save the file.

Selecting 'Save' will prompt you to download the file to a location you specify on your computer's hard drive, but the install process will not start automatically. After the download is complete, navigate to the location on your computer you saved the file to and double-click its icon to start the installation process.

Do not double-click on the downloaded file again after you've installed the myPapa^SM Desktop Widget to start the program again. This file is only used to install the myPapa^SM Desktop Widget onto your system.

When the myPapa^SM Desktop Widget installation process starts, you will be presented with our End User License Agreement. In order for the myPapa^SM Desktop Widget to install itself and run on your computer, you must agree to the terms presented here. If you do not agree with the terms, the installation process will stop and the myPapa^SM Desktop Widget will not be installed onto your computer.

Installing the myPapa^SM Desktop Widget will create a shortcut on your Windows Desktop that will read 'Run myPapa Desktop Widget'. If you've exited the myPapa^SM Desktop Widget, and you'd like to start it again, double-click on this shortcut on your Desktop.

You can also start the myPapa^SM Desktop Widget by clicking on your Windows Start Button and selecting the myPapa^SM Desktop Widget from your Programs Menu.

How do I close the myPapa^SM Desktop Widget?

• Click on the Close Button (X) at the top right hand corner of the screen.
  
  
• Right-click on the System Tray Icon and select 'Close Papa John's' from the Options Menu which appears.

Closing the myPapa^SM Desktop Widget using the methods above will hide the myPapa^SM Desktop Widget from sight, but it will still run minimized in the System Tray so it can keep checking for new online issue updates.

To exit completely out of the program:

• Right-click the System Tray Icon and select 'Exit' from the Options Menu which appears.

How do I uninstall the myPapa^SM Desktop Widget off my computer?

Note that uninstalling the Order Online Widget will remove all your favorites and e-deals.

The myPapa^SM Desktop Widget is very easy to uninstall. There are two methods:

• From your Windows Start Button, and choosing Uninstall from the Programs Menu.
  
  
• Right-clicking on the pizza icon in your Windows System-Tray and choosing 'Uninstall' from the menu that appears.

After uninstalling, only the original installation program's icon will remain in the location you downloaded it to (in case you wish to install the myPapa^SM Desktop Widget again). If that will not be the case, delete the icon as you would any other.

I thought I closed the myPapa^SM Desktop Widget, but there is still an icon in my System Tray. How do I remove it?

You must completely exit out of the myPapa^SM Desktop Widget for all parts of the Desktop Widget to disappear.

This is different from closing the myPapa^SM Desktop Widget (see above) by clicking on its Close Button (X). Clicking on the Close Button only closes the myPapa^SM Desktop Widget screen from view, while the System Tray Icon remains running. This way, the myPapa^SM Desktop Widget will always be available.

To exit completely out of the program:

• Right-click the System Tray Icon and select 'Exit' from the Options Menu which appears.

How do I install the Yahoo! Widget?

You must have the latest version of the Yahoo! Widgets application installed on your computer in order to run the Yahoo! Widget. Currently, the Yahoo! Widget runs only on the Windows version of Yahoo! Widgets. If you do not have the Yahoo! Widgets application, you may download it from here.

To get the Yahoo! Widget, click on the 'Get The Yahoo! Widget' button on our widget page. If you are running Internet Explorer 6 or 7, you will be given the option to either 'Open' or 'Save' a file called 'yahoo-widget.widget'. Selecting 'Open' will download and install the widget automatically. If you are downloading from a Mozilla/Firefox or Safari browser, you will only be able to save the file.

Selecting 'Save' will prompt you to download the file to a location you specify on your computer's hard drive, but the install process will not start automatically. After the download is complete, navigate to the location on your computer you saved the file to and double-click its icon to start the installation process.

When the Yahoo! Widget installation process starts, you will be presented with a screen that describes and provides information about the Yahoo! Widget. In order for the Yahoo! Widget to install itself and run on your computer, you must click on the 'Use Widget' button that appears here. If you do not wish to install the widget, click on the 'Close' button. The installation process will then stop and the Yahoo! Widget will not be installed onto your computer.

I'm having trouble with the Yahoo! Widget after I've added it.

First, make sure you have the latest Flash Player installed. Your Yahoo! Widget requires at least Flash Player 9 to run. If you cannot see the widget after adding it, you should check to see if you have the very latest Flash Player installed. If you do not have Flash Player click here to get it.

If you see an error message when you click the 'Get The Yahoo! Widget' button, it is possible we are having a temporary problem with our server. If you try again later, you should be able the install the Yahoo! Widget without a problem. If you still experience trouble, refer to the Yahoo! Widgets Help section here.

How do I install the Google Gadget?

You must have the latest version of Google Desktop application installed on your computer in order to run the Google Gadget. Currently, the Google Gadget runs only on the Windows version of Google Desktop. If you do not have the Google Desktop application, you may download it from here.

To get the Google Gadget, click on the 'Get The Google Gadget' button on our widget page. If you are running Internet Explorer 6 or 7, you will be given the option to either 'Open' or 'Save' a file called 'google-gadget.gg' Selecting 'Open' will download and install the Gadget automatically. If you are downloading from a Mozilla/Firefox of Safari browser, you will only be able to save the file.

Selecting 'Save' will prompt you to download the file to a location you specify on your computer's hard drive, but the install process will not start automatically. After the download is complete, navigate to the location on your computer you saved the file to and double-click its icon to start the installation process. Your Google Gadget should add itself to your Google Desktop Sidebar immediately.

I'm having trouble with the Google Gadget after I've added it.

First, make sure you have the latest Flash Player installed. Your Google Gadget requires at least Flash Player 9 to run. If you cannot see the widget after adding it, you should check to see if you have the very latest Flash Player installed. If you do not have Flash Player click here to get it.

If you see an error message when you click the 'Get The Google Gadget' button, it is possible we are having a temporary problem with our server. If you try again later, you should be able the install the Google Gadget without a problem. If you still experience trouble, refer to the Google Desktop Help section here.

How do I install the Vista Sidebar Gadget?

You must have Windows Vista installed on your computer in order to run the Vista Sidebar Gadget. Learn more about Windows Vista here.

To get the Vista Sidebar Gadget, click on the 'Get The Vista Sidebar Gadget' button on our widget page. You will be given the option to save a file called 'vista-sidebar.gadget'.

You will be prompted to download the file to a location you specify on your computer's hard drive, but the install process will not start automatically. After the download is complete, navigate to the location on your computer you saved the file to and double-click its icon to start the installation process. Your Vista Sidebar Gadget should add itself to your Vista Sidebar immediately.

I'm having trouble with the Vista Sidebar Gadget after I've added it.

First, make sure you have the latest Flash Player installed. Your Vista Sidebar Gadget requires at least Flash Player 9 to run. If you cannot see the widget after adding it, you should check to see if you have the very latest Flash Player installed. If you do not have Flash Player click here to get it.

If you see an error message when you click the 'Get Vista Sidebar Gadget' button, it is possible we are having a temporary problem with our server. If you try again later, you should be able the install the Vista Sidebar Gadget without a problem. If you still experience trouble, refer to the Vista Sidebar Help section here.

I'm having trouble adding the Order Online Widget to my Facebook page.

First, make sure you have the latest Flash Player installed. Your Order Online Widget requires at least Flash Player 9 to run. If you cannot see the widget in your page, you should check to see if you have the very latest Flash Player installed. If you do not have Flash Player click here to get it.

If you see an error message when you click the 'Add To Facebook' button, it is possible we are having a temporary problem with our server. If you try again later, you should be able the add the application without a problem. If you still experience trouble, it may be possible that Facebook's servers may be busy or temporarily down. If you believe that is the case, or to learn more about how applications are added to Facebook, refer to the Facebook's Help section here.

I'm having trouble adding the Order Online Widget to my Freewebs page.

First, make sure you have the latest Flash Player installed. Your Order Online Widget requires at least Flash Player 9 to run. If you cannot see the widget in your page, you should check to see if you have the very latest Flash Player installed. If you do not have Flash Player click here to get it.

In order to add the widget to your Freewebs page, you must copy all the code that appears in our widget page when you click on the Freewebs icon. Simply click within the textfield containing the code and either right-click and choose 'Copy' from the menu that appears, or enter CTRL+C on your keyboard. After you've done that, log in to your Freewebs account, choose the Freewebs page you want to add the widget to, and paste the code into the page as you would any other HTML object. If you do not see the widget, it is possible that you may have missed copying some of the code. You can make sure you've selected all the code found on our widget page by right-clicking within the textfield and choosing 'Select All', and then 'Copy'. For more information about adding widget code to Freewebs, click here to view their FAQ page.

I'm having trouble adding the Order Online Widget to my MySpace page.

First, make sure you have the latest Flash Player installed. Your Order Online Widget requires at least Flash Player 9 to run. If you cannot see the widget in your page, you should check to see if you have the very latest Flash Player installed. If you do not have Flash Player click here to get it.

In order to add the widget to your MySpace page, you must copy all the code that appears in our widget page when you click on the MySpace icon. Simply click within the textfield containing the code and either right-click and choose 'Copy' from the menu that appears, or enter CTRL+C on your keyboard. After you've done that, log in to your MySpace account, choose 'Edit Profile', and paste the code into any section of the page as you would any other HTML object. If you do not see the widget, it is possible that you may have missed copying some of the code. You can make sure you've selected all the code found on our widget page by right-clicking within the textfield and choosing 'Select All', and then 'Copy'. For more information about adding widget code to MySpace, click here to view their FAQ page.

Why do I need to click a widget link multiple times in order to open a page in MySpace?

In order to open a browser window to the Papa John's Online website from the Papa John's widget placed in a MySpace page, it's not as simple as just clicking a button in the widget. This is because as of this writing, MySpace places limitations on how Flash objects send data from the MySpace platform as a security measure. All external links from the widget are blocked from requesting webpages found outside of the MySpace platform. Because of this, external links from the widget must be placed outside of the Flash portion of the widget. This is why you'll see the button at the bottom of the widget reading 'Open Link'. When you click on a link button within the widget, the widget will instruct you to click on the 'Open Link' button in order to open a new webpage.

Once you click on the 'Open Link' button, MySpace will warn you not to enter your MySpace information in the page you requested by clicking the link. Don't worry, we're not interested in your MySpace information - the only information we would need is your Papa John's account info if you want to retrieve your Favorites from our website so you can access them from the widget.

I'm having trouble adding the Order Online Widget to my iGoogle page.

First, make sure you have the latest Flash Player installed. Your Order Online Widget requires at least Flash Player 9 to run. If you cannot see the widget in your page, you should check to see if you have the very latest Flash Player installed. If you do not have Flash Player click here to get it.

If you see an error message when you click the 'Add To iGoogle' button, it is possible we are having a temporary problem with our server. If you try again later, you should be able the add the application without a problem. If you still experience trouble, it may be possible that Google's servers may be busy or temporarily down. If you believe that is the case, or to learn more about how widgets are added to an iGoogle page, refer to the iGoogle's Help section here.

I'm having trouble entering information into the address fields - my entry appears in other fields.

We have received reports that users Windows users of Internet Explorer seem to have trouble filling out the address fields in the widget. Although the i-beam cursor appears in the address fields, typing into the fields has no effect - in fact the text ends up in another textfield on the page. This problem does not show up while using Firefox, however.

We are currently looking into the problem, but there is an easy solution. Simply click on the title bar of the widget reading 'Papa John's Pizza' so that the widget becomes active first. Try clicking and typing into the fields after that. You should be able to enter text from that point on. However, if you refresh the iGoogle page, or revisit the page after closing your browser, you will have to click on the title bar again.

To learn more about iGoogle widgets, refer to iGoogle's Help section here.

I'm having trouble adding the Order Online Widget to my Windows Live page.

First, make sure you have the latest Flash Player installed. Your Order Online Widget requires at least Flash Player 9 to run. If you cannot see the widget in your page, you should check to see if you have the very latest Flash Player installed. If you do not have Flash Player click here to get it.

If you see an error message when you click the 'Add To Windows Live' button, it is possible we are having a temporary problem with our server. If you try again later, you should be able the add the application without a problem. If you still experience trouble, it may be possible that Live.com servers may be busy or temporarily down. If you believe that is the case, or to learn more about how widgets are added to a Windows Live page, refer to the Live.com's Help section here.

Also, it has been reported that Windows Live exhibits unexpected behavior when viewed through Safari. If you choose to add the widget to Windows Live, we recommend a browser other than Safari.

I'm having trouble adding the Order Online Widget to my Netvibes page.

First, make sure you have the latest Flash Player installed. Your Order Online Widget requires at least Flash Player 9 to run. If you cannot see the widget in your page, you should check to see if you have the very latest Flash Player installed. If you do not have Flash Player click here to get it.

If you see an error message when you click the 'Add To Netvibes' button, it is possible we are having a temporary problem with our server. If you try again later, you should be able the add the application without a problem. If you still experience trouble, it may be possible that Netvibe's servers may be busy or temporarily down. If you believe that is the case, or to learn more about how widgets are added to a Netvibes page, refer to Netvibe's Help section here.

My widget seems to be be cut off when I add it to my Netvibes page.

We have received reports that when adding the widget to a Netvibes page, the widget will appear 'cut-off' by it's container in the confirmation page that appears before the user adds the widget to their Netvibes page. We are currently working on this problem, but there is a simple solution.

Add the widget by clicking the 'Add To My Page' button that appears above the widget. The widget will then be added to your Netvibes page. Once it has been added, refresh your browser window. The widget should now appear correctly within its container.

To learn more about Netvibes widgets, refer to Netvibe's Help section here.

My widget appears in front of other windows in Netvibes.

Occasionally, you may see the Order Online Widget appear on top of other windows generated by Netvibes whenever you add or delete more content from your Netvibes page. We are aware of the problem, and we are working on a solution. As a temporary fix, try moving the Order Online Widget to an area on your page where it isn't likely to interfere with other Netvibes windows.

To learn more about Netvibes widgets, refer to Netvibe's Help section here.

I'm having trouble adding the Order Online Widget to my Pageflakes page.

First, make sure you have the latest Flash Player installed. Your Order Online Widget requires at least Flash Player 9 to run. If you cannot see the widget in your page, you should check to see if you have the very latest Flash Player installed. If you do not have Flash Player click here to get it.

If you see an error message when you click the 'Add To Pageflakes' button, it is possible we are having a temporary problem with our server. If you try again later, you should be able the add the application without a problem. If you still experience trouble, it may be possible that Pageflakes servers may be busy or temporarily down. If you believe that is the case, or to learn more about how widgets are added to a Pageflakes page, refer to Pageflake's Help section here.

I'm having trouble adding the Order Online Widget to my Typepad blog.

First, make sure you have the latest Flash Player installed. Your Order Online Widget requires at least Flash Player 9 to run. If you cannot see the widget in your page, you should check to see if you have the very latest Flash Player installed. If you do not have Flash Player click here to get it.

In order to add the widget to your Typepad blog, you must copy all the code that appears in our widget page when you click on the Typepad icon. Simply click within the textfield containing the code and either right-click and choose 'Copy' from the menu that appears, or enter CTRL+C on your keyboard. After you've done that, log in to your Typepad account, choose the Typepad blog you want to add the widget to, and paste the code into the blog as you would any other HTML object. If you do not see the widget, it is possible that you may have missed copying some of the code. You can make sure you've selected all the code found on our widget page by right-clicking within the textfield and choosing 'Select All', and then 'Copy'. For more information about adding widget code to Typepad, click here to view their FAQ page.

I'm having trouble adding the Order Online Widget to my Blogger blog.

First, make sure you have the latest Flash Player installed. Your Order Online Widget requires at least Flash Player 9 to run. If you cannot see the widget in your page, you should check to see if you have the very latest Flash Player installed. If you do not have Flash Player click here to get it.

If you see an error message when you click the 'Add To Blogger' button, it is possible we are having a temporary problem with our server. If you try again later, you should be able the add the application without a problem. If you still experience trouble, it may be possible that Blogger's servers may be busy or temporarily down. If you believe that is the case, or to learn more about how widgets are added to an Blogger blog, refer to Blogger's Help section here.