We provide a franchise support system designed to support all of your business needs. Papa John's is committed to providing a superior level of service to our franchise family.

Franchise Services
Papa John’s strives to constantly improve the support we provide to our franchise family. Highly specialized teams partnering resources with functional expertise in business consulting, marketing, operations and training, support our franchisees. The United States is divided into four divisions. A Division Vice President supported by Franchise Business Directors, Regional Marketing Directors, and Operations Specialists support each division.
The Franchise Business Directors of each region provide complete business consulting support for franchise groups. Their primary focus is to analyze evaluation results, marketing data and training information and then work with franchisees to create tactics and business strategies to help improve an organization’s operations, local store marketing, people development, financial opportunities and training effectiveness and efficiencies.

The Regional Marketing Directors provide support and assistance to franchisees in marketing plan development, assist with local store marketing efforts, evaluate and analyze marketing effectiveness and, in general, are a resource for franchisees for all marketing and advertising needs. They work closely with co-ops to help align regional marketing efforts with our national plan. They also assist with media planning, purchasing, and analysis.

The Operations Specialists evaluate the efficiency of restaurant operations. They conduct comprehensive restaurant evaluations. The results are then provided to the Franchise Business Director as one means of reviewing a franchisee’s business and selecting tactics to help restaurants perform more effectively.

Franchise Services is a partnership. Both corporate and franchise support is imperative to the success of the Papa John’s team. The two must form relationships with the support resources, participating in efforts to identify and address business issues and following through on agreed upon plans. As part of this partnership, Papa John’s and the franchisees formed the Franchise Advisory Council. Elected franchise representatives and corporate representatives meet quarterly to discuss operational issues, the business environment, company standards, growth strategies, etc. The franchise representatives then communicate these important issues to their fellow franchisees.

Restaurant Openings
Papa John’s Development team provides customized assistance to our franchise community for restaurant openings. Our Real Estate Directors offer aid and guidance in determining the ideal site for each restaurant. They work with the franchisee to review and evaluate market trade areas and site criteria.

Also provided is our on-staff Restaurant Design Consultant to layout the equipment floor plan. Papa John’s approves every equipment floor plan and offers architectural services if desired. If the franchisee chooses a local architect, our Restaurant Design Consultant is available for consultation as needed.

Once the proper site has been selected and approved, our team of Regional Development Managers helps guide the franchises through the build-out of their restaurant. The RDM’s offer assistance in every aspect of the pre-opening phase providing construction recommendations up to ordering utilities and equipment. Weekly communication with the franchisee during the build-out process is one of the keys to a successful opening.

PJ Food Service
PJ Food Service provides one-stop shopping for virtually all of the ingredients and supplies used in Papa John’s restaurants. Our traditional fresh pizza dough is made at PJ Food Service’s eleven U.S. Quality Control Centers and is delivered (along with other ingredients, paper items, smallwares and even cleaning supplies) twice a week to each restaurant. The PJ Food Service team is committed to providing the entire Papa John’s family of restaurants with superior service and the finest quality ingredients at the best possible prices.

The Mission of PJ Food Service: “To consistently exceed customer expectations in production and distribution to the Papa John’s International family.”

Support Services
Papa John’s commitment to quality extends well beyond the “better ingredients” that make our “better pizza.” To ensure superiority in every aspect of our business, Papa John’s Support Services team offers print and promotional items as well as uniforms and training materials to franchisees. Free-standing inserts (glossy inserts generally delivered via mail or inserted into newspapers), box-top coupons, door-hangers and ingredients flyers are just a few of the many items available through the Support Services Print Team. The Support Services Promotions Team stocks logo clothing items as well as banners, magnets and a variety of promotional items such as key chains, cups, balloons and much more that franchisees may purchase for use in their restaurant(s). Our new direct mail system, in which a restaurant operator can request that certain coupons be mailed to specific marketing zones or customers, is another unique service provided by Support Services. In addition, our Support Services Customer Relations Team works closely with franchisees needing special promotional items as well as customer embroidery and awards. Franchisees may contact Support Services by calling 1-800-230-7272.

Information Systems Services
Papa John’s Information Systems (I.S.) department offers a wealth of technological resources to our franchise family. We employ the same in-store technology, the Papa John’s PROFIT System™, systemwide, providing a solid, state-of-the-art system platform for pizza restaurant management. The I.S. team installs and provides training on the Papa John’s PROFIT System™ in each restaurant and also offers ongoing support through the Papa John’s Help Desk. The Help Desk 888 hotline is staffed 24 hours a day, seven days a week.

The I.S. team also offers an Information Exchange Toolkit that consolidates personal key indicators and financial transactions from the PROFIT System™ into either a personal computer or web- based application. Information is retrieved daily from the PROFIT System™ by the I.S. team; then, the Toolkit enables restaurant operators to analyze the PROFIT System™ data for use in financial reporting, payroll, food and labor management, marketing and many other operations functions.

Other Information Systems services available to franchisees include: Field Maintenance Support, Automated Commissary Order System, Online Ordering, Customer Opportunity Desk and Geographic Mapping Services.

Risk Services
Papa John’s requires franchisees to maintain insurance coverage. For the convenience of our franchise family, Risk Services Corp., a wholly owned subsidiary of Papa John’s International, offers a property and casualty insurance program. The Risk Services team acts as a resource to all Papa John's franchisees to assist in insurance related matters. Currently, 60% of Papa John’s franchisees are enrolled in the Risk Services insurance program. For more information, contact the RSC team at 800-267-4876.

Quality Management
Papa John’s Quality Management department is made up of three functional teams: Research and Development (R&D), Quality Assurance (QA); and Quality Control (QC).

The R&D team is focused on developing quality products worldwide. This includes developing ways to make existing products better, developing new suppliers to meet our international growth, and developing new products that are on strategy with the Papa John’s brand.

The QA team is responsible for maintaining that product quality worldwide. This is accomplished through our supplier audit program and monthly compliance program, where chemical and bake evaluations are performed in our corporate lab for adherence to specifications.