Touchdown! Score a FREE PIZZA. FAQs


Qualifying for a FREE PIZZA

What is the TOUCHDOWN offer?

It is an opportunity for our online customers to get a free large pizza with up to three toppings on a future order by using the special promo code TOUCHDOWN and ordering $15 or more, excluding tip, between 9/2/13 and 9/15/13. This offer is valid at participating U.S. restaurants only.

Is a account required to participate?

Yes. You are required to have a account to use the promo code TOUCHDOWN. If you do not have an account, you will be prompted to create one.

How do I place an order using the TOUCHDOWN promo code?

To use the TOUCHDOWN promo code, you must place your order of $15 or more, excluding tip, at There are two ways to redeem the promo code:
  1. Type the promo code TOUCHDOWN into the promo code box on the Order Now, Special Offers, or the checkout pages.
  2. Or, click on the TOUCHDOWN offer "Order Now" link featured in emails and on the website.

Do I have to enter the promo code TOUCHDOWN before I place my order?

Yes. You MUST enter the promo code TOUCHDOWN before you place your order to receive the 25 Bonus Papa Rewards points deposit. If you do not, you WILL NOT receive the bonus point deposit.

However, if you click on a link from either the home page or an email, the promo code TOUCHDOWN will automatically apply, and it is not necessary to re-enter the promo code TOUCHDOWN. The promo code is embedded in the URL so that you don't have to worry about manually entering the code in the promo code box at the website.

What if I don't use the promo code TOUCHDOWN?

We are sorry, but only orders placed at with TOUCHDOWN are eligible receive the 25 Bonus Points..

What if the promo code TOUCHDOWN does not work?

Please call Online Support at 1-877-547-PAPA (7272) for assistance or send an email to

Why can't I place the order by phone or in-person?

This is an online promo redeemable at only, and is not available for phone or walk-in orders placed at the restaurant.

How many times can I participate in the TOUCHDOWN offer?

You may redeem the TOUCHDOWN promo code only one time per account between 9/2/13 and 9/15/13.

What is the minimum order amount that I must purchase to get the free pizza?

The minimum purchase amount is $15, excluding tip, to qualify for the free pizza.

When does the qualifying order of $15 or more, excluding tip, have to be placed?

The qualifying order must be placed at between 9/2/13 and 9/15/13.

Why can't I get the 25 Bonus Points for any order?

The 25 Bonus Points deposit is triggered by using the promo code TOUCHDOWN at This is the only way to receive the 25 Bonus Points which are redeemable for a FREE large pizza with up to three toppings. The offer does not apply to past or other $15 or more orders placed without using the promo code TOUCHDOWN.

Redeeming the FREE PIZZA

Once I place my qualifying pizza, how do I get my free pizza?

Twenty-five (25) Bonus Papa Rewards Points are automatically deposited into your Papa Rewards accounts the day AFTER the completed qualifying order. These points can be redeemed on the same day that they are deposited.

What if I am not a Papa Rewards member?

If you have a account but are not enrolled in Papa Rewards, you will automatically be enrolled by using the promo code TOUCHDOWN. If you do not have an account, you will be enrolled when you create an account.

How soon can I redeem the points for a FREE PIZZA after the Bonus Rewards Points are deposited into my account?

You can redeem the bonus Rewards Points on the same day after the points are deposited into your account or a future date as long as it is on or before 9/29/13.

What if I want to order the FREE PIZZA as a plan ahead order?

You can use your points for a plan ahead order as long as you place the order to be delivered or picked up during the time that the Bonus Rewards Points are available which is on or before 9/29/13.

How long do have to redeem the 25 Bonus Points?

You MUST redeem the 25 Bonus Points for the free pizza no later than 9/29/13.

How do I redeem the 25 Bonus Points for a FREE PIZZA?

Use the promo code 25PAPA to redeem the 25 Bonus Points for a FREE large pizza with up to three toppings on or before 9/29/13. The promo code must be entered in the “Have a promo code?” box at

Can I add additional toppings to my FREE PIZZA?

Absolutely. You can add other favorite toppings including extra cheese, but additional charges may apply. Check your online menu for additional topping pricing.

Can I redeem the FREE PIZZA and add other products?

Yes, this offer can be used with some special offers and promos.

Do I have to pay a fee to have the FREE PIZZA delivered?

Yes, you are responsible for any delivery fee for the delivery of the FREE PIZZA.

Will I lose the 25 Bonus Rewards Points?

Yes. You will lose the bonus Rewards points if they are not redeemed by end of day on 9/29/13. Your Papa Rewards Points balance will be adjusted on Monday, 9/30/13.

General Promotion Questions

Will I lose my earned Papa Rewards Points?

No. Any Papa Rewards points that were earned as part of the general Papa Rewards program will not be removed. These points will remain in your accounts until they are redeemed. Only the BONUS Rewards points will expire.

Will I receive promotional emails from Papa John's by enrolling in Papa Rewards?

We only send promotional emails to Papa John's customers who have opted in to receive such emails. We abide by CAN-SPAM laws.