Halloween Promotion

Frequently asked questions

How the Papa John's Free Treat Works

What is the Papa John's Free Treat Offer?

Papa John's is offering a Chocolate Chip Cookie with the online purchase of $25 in Papa John's Gift Cards. This offer is only available online in the U.S. for a limited time.

How long do I have to purchase the $25 Papa John's Gift Card that comes with a Free Cookie?

The offer is valid from October 19, 2015 to November 1, 2015.

Is this offer available wherever Papa John's Gift Cards are sold?

No, this offer is available online at www.papajohns.com in the U.S. only. It is not available at Papa John's restaurants or other retailers, such as grocery stores, that sell Papa John's Gift Cards.

Will I receive a Free Cookie with every $25 that I purchase in Papa John's Gift Cards online?

Yes. For every $25 that you purchase in Papa John's Gift Cards online, you will receive one promo code for a Free Cookie. For example, if you purchase either one $100 gift card or four $25 gift cards, you will get four promo codes. For information on how you will receive the Free Cookie, see “How do I get my Free Cookie” section below.

Do I have to buy one $25 Papa Card or can it be a combination as long as the gift card purchase equals or is more than $25?

As long as your gift card purchase equals or is more than $25, you will receive a Free Cookie promo code. You can purchase a combination of one $10 gift card and one $15 gift card in the same order.

What if I buy $35 in Papa Cards, do I get two Free Cookies?

No, you will only receive one Free Cookie promo code if you purchase $35 in Papa Cards. If you purchase $50 in Papa Cards, you will receive two Free Cookie promo codes.

I purchased $25 in Papa John's Gift Cards before the promotion started. Can I still get the Free Cookie promo code?

No. The offer does not apply to Papa John's Gift Card purchases made prior to the offer start date of October 19, 2015. The offer only applies to gift card purchased between October 19, 2015 and November 1, 2015.

How Do I Get My Free Cookie?

How do I get my Free Cookie when I buy $25 in Papa John's Gift Cards?

After you place a gift card order at papajohns.com, you will receive an email separate from the gift card email that include the unique, one-time use promo code valid for the Free Cookie. This gift card email will be sent to the recipient.The purchaser always receives the Free Cookie promo code email.

After I purchase $25 in Papa John's Gift Cards, when do I get my Free Cookie promo code?

You will get your Free Cookie promo code in a separate email in a few minutes after you complete your gift card purchase in the amount of $25 or more.

What if I am eligible for two Free Cookies? Will the promo codes be included in one email?

No. You will receive two separate emails that include Free Cookie promo code for each $25 purchased in gift cards. That is, if you are eligible for two promo codes, you will receive two emails. To retrieve the Free Cookie, you will click on the link in the email and enter your email address in the window that opens. The Free Cookie promo code will then be revealed.

I purchased a gift card online and did not receive the email with the Free Cookie promo code, what do I do?

First, check your spam folder. If you still have not received the email, please call 877-850-1977 for assistance. You may have accidentally entered your email address incorrectly or the fire walls might be too stringent, especially if it was sent to a work email. If you are the purchaser, please provide Customer Service with your name, confirmation number and email address. Papa John’s is not responsible for lost, undeliverable or misplaced emails.

HOW TO REDEEM YOUR FREE COOKIE PROMO CODE

How long do I have to redeem my Free Cookie promo code?

You have until November 22, 2015 to redeem the promo code for the Free Cookie at papajohns.com.

Where do I redeem my Free Cookie promo code?

The Free Cookie promo code can only be redeemed online at papajohns.com. It cannot be redeemed in restaurants, in person, or by phone. If you present the promo code at a restaurant, you will be instructed to redeem the promo code online.

Do I need an online account to redeem my Free Cookie promo code?

Yes, you must have a papajohns.com account to redeem your Free Cookie promo code. If you do not have an account, you will be prompted to create one. Just go to “Create Account” to get started.

I’m at the papajohns.com website. Where do I enter my Free Cookie promo code?

Enter the promo code in the field that states “Enter Promo Code “on the Menu page at papajohns.com. After entry, click “Apply” and follow the onscreen instructions.

Can I redeem the promo code from any mobile device?

Yes, you can redeem the promo code through the Papa John's app on any Android or iOS mobile device, such as a smartphone, on other mobile devices, such as a tablet.

What are the terms and conditions of the Free Cookie offer?

Following are the terms and conditions of this offer:

  • Some restaurants may have a limited delivery area, and require a delivery minimum.
  • Promo code expires on 11/22/15 and is good for a Chocolate Chip Cookie.
  • Limited delivery area, delivery fee may apply.
  • Customer responsible for all applicable taxes.
  • Papa John's is not responsible for lost, misplaced or unretrieved promo codes.

How do I redeem my Free Cookie promo code if my restaurant has a delivery minimum?

If your restaurant does have a delivery minimum, you can opt to pick up the pizza (carryout). Or, you can purchase additional products so that your order total meets the delivery minimum.

What if I enter my Free Cookie promo code and then cancel my order?

If you cancel your order after you enter the promo code, your Free Cookie promo code will continue to stay active until you redeem it again or when it expires on November 22, 2015.

Can I enter more than one Free Cookie promo code per order?

Yes, you can enter multiple Free Cookie promo codes in one order.

The Free Cookie promo code doesn't work. What do I do?

There could be a couple of reasons why you cannot redeem your promo code:

  1. Check to make sure that you are logged on to your account. If you are, re-enter the promo code in the “Enter Promo Code” field correctly. You can copy and paste the promo code from the email.
  2. If you received the error message “exceeded the maximum allowed usage,” then the promo code has already been redeemed. For further assistance, please contact our customer support team at 877-547-7272.

Can I give my Free Cookie promo codes to someone else?

How nice of you! You can absolutely share the promo code(s) with other people. Just provide them with the promo code that you received in the email.

What if I don’t redeem my Free Cookie promo code on or before November 22, 2015?

Unfortunately, the promo expires on November 22, 2015. If you do not redeem the promo code, you forfeit the bonus Free Cookie that you received with your purchase.